Stakeholder engagement

Implementing our sustainability strategy requires building effective relationships with all stakeholders based on partnership, equality and respect.

For this purpose, the Company runs regular stakeholder surveys to determine the key topics of importance to them.

MegaFon’s stakeholders Stakeholder expectations


  • High-quality services
  • Compliance with the highest international standards for consumer relations
  • Ensuring confidentiality and security
  • Prompt response to queries
  • Customer health and safety
  • Responsible marketing


  • Respect and trust
  • Encouraging employees to realise their personal potential
  • Fair remuneration
  • Equal rights
  • Health and safety
  • Enhanced engagement


  • Economic and financial performance
  • Adherence to best practices in corporate governance

Industry community

  • Engaging in the development of the telecom industry
  • Building best practices and standards

Business partners

  • Performance of obligations to all counterparties
  • Transparency
  • Fair competition
  • Anti-corruption
  • Focus on long-term business relationships


  • Contributing to the development of the digital economy
  • Involvement in the modernisation of Russia’s telecommunications infrastructure
  • Contributing to public safety, including support in emergencies
  • Involvement in the development of regulatory norms for the telecom industry
  • Charity and sponsorship initiatives

Local communities

  • Support for principles of corporate citizenship
  • Enabling better access to new technologies
  • Improving the quality of life through social investments
  • Indirect economic impacts